I hired a landscaper to install three cherry trees last fall: one white Yoshino and two Kwanzan. Now that they're blooming, the Yoshino is showing lovely pink flowers, but unfortunately, both of the other trees are actually white Yoshino instead of Kwanzan. Given that each tree cost us $600 to plant, we're pretty disappointed. The landscaper claims it was the tree farm's mistake that he received the wrong trees. How should I address this situation? I want to keep things flexible since we've had a good relationship with this landscaper, but I also don't want to just let this slide. Any advice on reasonable options would be greatly appreciated!
3 Answers
It sounds like your landscaper needs to take responsibility for this mix-up. Ideally, they should be in contact with the tree farm to sort things out. I mean, they shouldn’t just shrug this off! You deserve some action here, especially considering the investment you made.
I agree, this is on your landscaper to make it right. Maybe ask if he can work something out with the grower directly—see if they can send over the right trees or offer a refund. That's perfectly reasonable!
Keep pushing your landscaper! If neither he nor the tree farm has any solutions yet, it’s time to demand a proper answer. They can’t just leave you hanging. You deserve clear communication and a plan here!
It’s frustrating! He seems to be expecting me to chase this down, but I’m not sure how to do that!
Exactly! He didn’t really offer any solutions—just told us to ‘see how they bloom.’ Like we can't already tell they're wrong!