I've got a situation with my solar panels that I need help with. They were installed and working fine four years ago, but I've recently hit a wall. The salesman who sold them to me really misled me about the contract terms, and since I have dyslexia, I struggle to understand the legal documents. While I signed the agreement after he explained it to me, I never received any credits despite what I was promised. My utility bills turned out to be way higher than expected, and I didn't get a chance to set up the buyback plan they mentioned, which led to me not receiving the credits I was owed. Just recently, a credit agency told me my debt was written off, but now I'm trying to work with my electric company to get my solar system back up and running. The electric company is saying they haven't heard from the solar company, Sunnova, about turning the system on. I know I need to contact them, but I doubt they'll lift any holds they have. Is there a way to bypass this and get my system working again? I'm really feeling stuck, especially since they caused roof damage when they installed it, and I wish they'd just take everything out and fix my roof.
2 Answers
You really need to get legal advice before taking any steps further, especially since issues around contracts can get messy quick. If you're thinking about trying to get around any holds the company has, that could land you in serious trouble, including charges like breach of contract or interference with property. It's important to understand what you agreed to before making any moves. A lawyer can help you figure out how to proceed safely, possibly even getting you to a place where you can own your panels outright.
It sounds like the real issue might be with your service contract with Sunnova, not just a hold. If you want your solar panels to work, you might need to replace the inverter, which connects your panels to the grid. Since they've been written off, the panels are yours now. Just get them up and running again, and then talk to your electric company without mentioning Sunnova. They might be able to help you set up a new plan without involving Sunnova at all.
I was considering getting a new inverter, but I’m worried about the costs and whether it would even work. I really want to make sure this investment pays off.
Thanks for the advice! I definitely want to make sure I do this the right way.