I recently had my home siding redone for $30k, but midway through, I was hit with an extra $5k charge because they claimed my house had no OSB. I accepted this since my old siding was in bad shape. After the job, I discovered that my retractable awning had been left open all day in the wind, causing it to bend badly. It was clear that it was broken when I pointed it out to the project manager, who assured me he would fix it. However, it's now been five months, and while I received an invoice for the $5k, I've yet to get any resolution on the awning. I informed them I wouldn't pay until the awning issue is resolved, but I've had no response. Should I push for a resolution or wait for them to contact me? I'm concerned about potential collections for the invoice. Any advice?
7 Answers
I've been in similar situations before. I'd recommend telling them you’ll report them to local authorities since contractors need to be certified to work in your area. It might prompt them to resolve the issue faster!
Definitely start reaching out more proactively. Most contractors want to make things right, and communicating clearly can prevent situations like this from escalating. Nobody enjoys going to small claims court, so get in touch with them before any money from your project gets spent elsewhere and push for a resolution. It's important!
First off, ask for their insurance and bonding info so that you can file a claim for the awning replacement. Make sure to find a replacement awning and if they tell you they can fix it, just send them the details of the new one you found and make it clear that’s what needs to happen. Stick to your position – your project isn’t done until they replace your awning. Consider negotiating for that $5k as compensation for all the hassle too!
Totally with you on this. I’d stand firm and not pay until it’s fixed. When dealing with contractors, I’ve learned that staying civil and calm actually helps. Keeping a cool head has worked for me before, so maintain professionalism while asserting your needs. And take lots of records – keep all your communications!
If you want to escalate this, consider taking them to small claims court. They may try to countersue, but depending on your contract, you might have a chance of winning, especially if unknown issues weren't disclosed. It’s worth looking into!
What’s OSB?
Yeah, it's a type of engineered wood used in construction.
It’s likely an admin sent that invoice without knowing the whole situation. When you talk to them, just stay calm, stick to the facts, and be firm about your position. They may clear it all up easily if you approach it right!
It stands for oriented strand board, basically the sheathing material.