I've had a rough time with Milwaukee's customer service lately. I own an M18 Fuel Quick Lok Power Head 2825-20, and guess what? It went out of warranty just 3 days ago. Now it's cutting out after about 15-20 minutes of light grass trimming. When I reached out about filing a warranty claim, the rep on the phone couldn't help me at all. She just kept saying to submit the claim online, but I needed clarity on whether the tool would even qualify for warranty repair since it's just 3 days past the expiration. It seems ridiculous that it's up to the technicians' discretion whether my tool is covered or not at this point. If they turn down my claim, I have to swallow the cost of the return shipping, which is frustrating. Honestly, if they don't honor the repair, I doubt I'll buy another Milwaukee tool again; they're pricey, and if they break down this soon, it's not worth it. Plus, I'm concerned about elderly customers who might struggle with online claims. It feels like Milwaukee is leaving them in the lurch without a proper alternative. Any thoughts on what I should do next?
2 Answers
Honestly, I feel for you. But every company has to draw a line somewhere with warranty claims. If they start making exceptions for just a few days, it could open the floodgates for issues. That said, it stinks you had this issue so soon after your warranty expired. Hopefully, they’ll give a fair assessment when they look at your tool!
I totally get your frustration! It’s really annoying when you have a tool fail right after the warranty. But technically, out of warranty means just that; they don’t have to fix it. It would be nice if they could make exceptions, especially for a short period like 3 days, but you might just have to wait and see what they say when you send it in for repair. Fingers crossed they help you out!
Right? It’s not that unreasonable to expect a little leeway. 3 days seems a bit harsh for a denial, especially if it’s a common issue they’ve seen with this model.