I signed a contract with Lowe's in March to install new flooring and paid for it. However, when the contractor went to pick up the materials, Lowe's realized they only ordered one box of laminate instead of the thirteen that I actually need. Now they are asking for over $1,000 to release the correct amount of materials. I'm in a tight financial spot after moving and think this charge is unreasonable. I've tried to negotiate down to 50%, but they won't compromise. To make things more complicated, my contract states that it includes only one box of laminate. I'm frustrated as this has happened before, but at a smaller cost of $80. What can I do about this situation?
3 Answers
It sounds like you need to take a close look at your contract. The key here is what's written in fine print. Unfortunately, if it only states one box was included, then you might need to pay for the rest. I recommend Consulting with a local attorney who can give you a clearer picture. Some even offer free consultations, so you can get a better understanding without spending too much. Hang in there!
You really should check if your contract specifies the exact amount of material. The fact that you were charged for only one box pretty much means you're liable for the extra since you didn’t ensure the contract reflected what you needed. While it's frustrating, it’s tough to argue against a contract's terms. It might be worth asking Lowe's for a small concession like a gift card or discount for the inconvenience, though!
It’s unfortunate that the situation happened, but remember that a typo or mistake on their part doesn’t automatically let you off the hook for the additional costs. Most contracts are legally binding. That being said, if the contract doesn't mention that they could charge you more later for extra materials, it might be worth escalating the issue. Just be sure you’re being fair in what you’re asking, too!
What does the contract say? I would have gotten multiple quotes and gone with the best. Adding $1,000 changes my thinking - they need to stick to the initial quote and contract.
I might just do that, since this isn't my specialty. Thanks!