Hi everyone! I'm in the middle of rebuilding an 800 square foot deck in my backyard. I decided to upgrade from the standard 5/4 deck planks to 2x6 boards for better durability. When I called my local lumber yard, they recommended #1 treated wood for my deck flooring. I made sure to mention it was for the deck and requested no damaged pieces. However, when my $3,000 order arrived, most of the wood was ground contact #1 treated wood with visible knots and blemishes. I've used some of the better pieces, but I find out now that the lumber yard doesn't recommend this type for decking and actually has a radius edge option that's cheaper. I've called them about returning the unusable pieces, but they have a restocking fee and aren't taking responsibility. I'm thinking of disputing the charge unless they offer a solution. Any advice on how to approach this situation?
3 Answers
I feel for you. It's frustrating to get subpar materials after spending that much. As for the restocking fee, even if they aren't ready to take responsibility, it’s worth pushing back on that. A good tactic is to visit in person for a more impactful discussion. Miscommunications happen, but being very clear on what you need next time can really help! And anyway, if you think about switching to radius edge boards, maybe they’ll offer you a deal to keep you as a customer.
Honestly, it sounds like a tricky situation. The phrase 'weakest link' might have been misinterpreted; the standard for decking usually is the 5/4 boards. If the lumber yard is making a mistake, you have every right to address it! I’d recommend documenting everything—calls, emails, and why you think the boards won't work. While it may seem difficult, a chargeback could backfire since you’re quite deep into using the material. Just go in with all your facts and see if they’re willing to work something out.
It's a bummer to be in this situation! If you accepted the lumber without raising issues immediately, that might complicate your case. They might not be open to waiving the restocking fee, especially since you’ve already started using some of it. I'd suggest talking to them again, clearly stating your concerns about quality and how it differs from what you expected. If you have that email where you specified 'deck flooring,' point that out too – it might help your argument! Just remember, it’s all about clear communication from here on out.