My mechanic friend goes through a ton of ratchets and impact tools because of the nature of his work. He's really hard on them! Is there any way to get them repaired or to cash in on the warranty if he doesn't have the receipts or original packaging? I want to help him out as a thank you for all the mentoring and support he's given me.
1 Answer
If your friend doesn't have a receipt, he might still be in luck! Milwaukee usually honors warranties for tools that are less than 5 years old based on the manufacturing date. Just keep in mind that if the tool is damaged due to misuse rather than a defect, that might complicate the warranty claim. But hey, it's worth a shot! The worst they can say is no, and he might end up with a fresh tool if he gets lucky.
Yeah, the reason behind the failure really matters for warranty claims. Just a heads-up, Milwaukee's website offers an e-service where you can even ship the tool directly to them. They will check the manufacturing date using the Serial Number, and that's how they handle claims without a receipt.