I'm building my first home and opted for a marble countertop based on a design office's samples, which showed subtle veining. However, after installation, the actual countertop has much more pronounced veining, and it doesn't align properly in some areas. The designer insists it's the same one we selected, but we didn't get to see the full slab before installation, and we feel misled. My wife is upset, and we might need a replacement, which I understand can be expensive. Should we have to cover any costs for this? We signed off on it based on the sample, but how much responsibility falls on us and the design office?
3 Answers
When choosing natural stone, it's essential to pick your own slab instead of relying on samples. Also, using marble in a kitchen can be risky since it's prone to staining and damage with everyday use. Just a heads-up!
Honestly, this falls a bit on you. A small sample can't represent the entire slab, and generally, customers should inspect the full slab to avoid miscommunications. If I were you, I'd recommend visiting a supplier next time to see all the options directly.
I think the installed countertop looks pretty close to the sample! It gives a natural feel. Just give it some time; once your kitchen is filled with your belongings, it might blend in nicely. And remember, everything has imperfections if you stare at it long enough.