I bought a pair of earbuds back in December, and they've been awesome, but now my left earbud is acting up. It cuts in and out, and I have to keep pressing the button to get sound from it. I think there might be a problem with the internal speaker or a loose wire. They're still under warranty, but when I tried to file a claim online, it said I'm not within the warranty date. Any advice on what to do?
2 Answers
Make sure you uploaded your purchase receipt when trying to file the warranty claim. Sometimes that’s what causes the issue!
It's such a bummer that you had problems with customer service. If they told you the warranty doesn't apply, I’d recommend contacting them again or trying a different support channel. Sometimes they don't keep records updated, especially with tools and gadgets.
Thanks for the advice! I might try reaching out again.
Yup, I made sure to upload mine, but it was still a hassle!