I ordered a walnut tabletop with dimensions of 20x40 inches and a thickness of 1.5 inches, but instead, I received a thickness of 1.3 inches. I'm not trying to be difficult, but we specifically wanted the 1.5 inches for our project. Would others consider this acceptable? What are your thoughts?
3 Answers
6/4 lumber typically finishes to about 1.3", which might explain the thickness you received. However, if you ordered a finished 1.5", they should have been clearer with you about what you'd actually get. It's all about communication!
Tolerance can vary in woodworking, but usually, the specifics are either in the contract or generally understood. Generally, if you ordered a 1.5" thick tabletop and received a 1.3", that isn't what you paid for. If they quoted you a price based on 1.5" and delivered less, you should definitely follow up with them.
If I ordered a 1.5" tabletop, I wouldn't accept a 1.3". To me, that's a significant difference, and you should definitely call the seller to sort it out. It's important for custom pieces to meet the specifications given.
Exactly! If you went through the process of ordering a specific thickness, that needs to be honored. It may be a misunderstanding caused by woodworking jargon, but it's still not your issue.
Absolutely! As a customer, you expect what you ordered—especially if the price reflects that! The thickness difference does matter, especially if you’ve designed other parts around that measurement.