Hey everyone, I really need some advice on an issue I'm having with my general contractor (GC). About a year ago, I hired a GC to install 26 new windows in my 1980s stucco home for $70k. We agreed on everything upfront, including the choice of Milgard Trinsic V300 series windows. However, there have been various quality issues both from the contractor and the window manufacturer, Milgard. They've been slow but are addressing their problems and replacing some units.
I've kept detailed documentation of the issues and have held back $7,000 from the contract pending final acceptance. The biggest issue now is a large double casement window that has a significant gap due to improper installation; Milgard stated that the frame isn't square, resulting in a 1/4 to 5/16 gap that allows water in. The GC is claiming any adjustments are a change order and that he isn't responsible for issues with the existing framing.
My contract doesn't explicitly state that the windows must be installed to the manufacturer's specifications, which is my oversight, but I assumed that all work would be done to a reasonable standard. What legal options do I have in California? Should I involve a lawyer, approach a contractor licensing board, or another route? I just want this mess sorted out!
2 Answers
Absolutely, it's their responsibility! Don’t let them trick you with that claim. Trust me, if they continue to dispute this, you might need to seriously consider taking them to court. Contractors like this can dodge accountability, but you have rights as a homeowner. If you think it might help, documenting everything and gathering evidence could strengthen your stand. Don't let them push you around!
Your contractor seems to be avoiding responsibility here. It's clear that the installation wasn't done correctly, and a gap of that size shouldn't be ignored. You shouldn't pay any change order related to that, especially when the issue stems from their work. The standard for any GC should be to follow the manufacturer's installation guidelines. You might have a solid case if you need to push back or even consider legal action if they refuse to fix it. Good luck!