As a new homeowner, I knew my house needed a new roof, and after receiving a quote that was on the higher end, I was assured it was a 'worst case scenario' quote. However, once the job was completed, I was shocked to receive a bill that was 53% more than the quote. I've already reached out to the manager for a possible adjustment and they only offered me a 2% discount. There was no change order involved, and I've written a letter to the owner explaining my concerns, the damage they caused to my home, and requesting that they honor the original quote. What steps should I take to prepare for negotiations when they respond? I want to make sure I'm ready since I'm a first-time homeowner and don't want to be taken advantage of.
3 Answers
First things first, check your contract thoroughly. If it's well-documented, you might have leverage against the price hike. Since they damaged your home too, consider getting repair bids and see if they’re willing to deduct that from what you owe them. If your contract mentioned that 'worst case scenario' verbally, that could be tricky, but having a recorded quote can help. Make sure everything is itemized to figure out where that 53% increase came from, specifically if it was mainly for extra materials like wood.
You’re in the right to question this! If they’ve damaged your property and there’s a signed contract stating the terms clearly, I’d stand firm. Make it clear to them your intention is to pay only what was agreed upon. Document everything and keep a copy of your correspondence. If they refuse to budge, you might consider small claims court for recourse. Sometimes just the threat of that is enough to motivate them to work with you!
Great suggestion! I didn't think about the small claims route. I hope it doesn't come to that, but it's good to know I have options. Thanks!
It sounds like you have a strong case due to the contract stating no changes without a written agreement. If you weren't informed about any price increase before they started the work, you could push back hard on that bill. I recommend consulting with an attorney just to review your options. Sometimes having that legal knowledge can help you negotiate confidently without immediately resorting to court. No money should exchange hands until this is resolved, so hold your ground!
Totally agree! A legal consultation can save you a lot of trouble in the long run. Better to be informed and ready. Don't just cave in without making sure you're protected!
Absolutely, documentation is key here! If you can show them the before and after photos of the damage, it gives you a stronger case. You might also want to highlight how their poor repairs are impacting you. Good luck!