So, I had some concrete work done in Maryland where the plan was to lift a sunken area to improve drainage. The contractor started the job but abruptly stopped midway because the lift method wasn't working as expected. They assured us that the cracks were just cosmetic due to the waterproof material used. Then they canceled our contract and promised a refund, which took three weeks to receive, but we still haven't seen any formal cancellation documentation. The day after they worked, our basement started flooding, and despite numerous calls to the company, we got the runaround. They agreed to patch the cracks, but then we flooded again. We've since had four other companies assess the situation, all confirming the cracks were caused by the contractor's work. Our home hasn't had flooding issues in three years until now, and we've got serious damage that could cost $20k to repair. The general manager finally reached out after we left a bad review, but they are unwilling to take full responsibility for the damage caused. They're only considering fixing the foundation but not the extensive water damage and mold. We are at a loss about what steps to take next. Should we contact their insurance or hire a lawyer?
4 Answers
Yes, you definitely need to consider reaching out to both their insurance and a lawyer. This situation is significant enough—tens of thousands in damages—that a lawyer will help you navigate your options. Trying to resolve this through a bad review isn't going to cut it, unfortunately.
Make sure you have all your documentation in order, including any photos of the damage and communications with them. It’s crucial for your case if you end up needing a lawyer.
The threat of legal action can sometimes work wonders. You might want to let them know that if they don’t address the issues by a certain date, you will involve your lawyer. They could realize it's cheaper to fix the problem rather than deal with a lawyer.
After hearing your story, it’s clear you're in lawyer territory now. With multiple companies confirming the damage and their refusal to take responsibility, it’s time to escalate this. You can’t take this lightly, so prepare to compel or potentially sue them.