I've recently been dealing with a serious health issue for my animals, which prompted me to test various things around the house, including mold and radon levels. The water test results were alarming: it showed extremely hard water, low alkalinity, and high levels of coliform bacteria. Since we're on city water, I'm unsure about the correct steps to take. Should I contact the city to find out if they can address these problems, or do I need to hire a professional? Would getting a whole-house filtration system be a smart move, and if so, what do you recommend? Any advice would be greatly appreciated, as I'm currently boiling water to keep my pets safe.
4 Answers
When we moved in, the city water caused some health issues for us too! We installed a water softener and a reverse osmosis system, which solved our problems pretty much instantly. Together they cost us around $1000, and we did the installation ourselves.
You should definitely reach out to your city water department first. Make sure to test water from both your tap and at the water meter to figure out whether the problem is on their side or in your plumbing. They'd ideally want to fix any contamination issues too. A whole-house filtration system could be a great option, but it's best to check the city's supply first just in case it’s a bigger problem than your home alone.
It’s interesting you mention hard water and low alkalinity; typically, hard water has high alkalinity due to calcium content. That contradiction might need some digging into.
I suggest calling a local water treatment expert. Your family's health is paramount, and it’s always better to leave this in the hands of professionals instead of relying solely on online forums for something so important.
Thanks! I plan to contact professionals; I just wanted some starting points.

We tested from the tap, but I'll definitely check at the meter now. Thanks for the tip!