I had a really bad experience with Home Depot's subcontractors in Texas when they installed my windows last week. I received an email asking for a review, but I'm worried that if I leave a negative one, it might affect future service or replacements that could be needed due to their poor installation. I assume it would be the same subcontractor handling future issues? I'm not someone who usually leaves reviews, but my experience was frustrating. The installers didn't ensure my windows were plumb, level, or square—they literally ripped out the old ones and just screwed the new ones in without measuring or leveling. I mentioned my concerns to the HD area installation specialist, who seems more interested in getting five-star reviews since they get bonuses for those. I feel like Home Depot needs to know about the poor work of their contractors.
3 Answers
Home Depot often hires third-party contractors, many of whom are either new or the cheapest bidders, which explains the horror stories about subpar work. You definitely shouldn't ignore the issues with the installation, as they could lead to bigger problems later on—like voided warranties or leaks. It’s worth pushing for the installation to be corrected; it’s better to address it now rather than deal with future headaches. Usually, if something goes wrong, that contractor won't be around to fix it anyway.
From what I've seen, Home Depot tends to cycle through a few subcontractors for these installation jobs. If you're really concerned, I’d recommend speaking directly to the installation services manager at your local HD instead of just the rep you dealt with. They can address complaints more effectively. I've heard that some of those subcontractors can be quite unreliable, so it's good to voice your issues directly with someone who can make changes.
I think Home Depot takes responsibility for the work, not just the specific contractor who messed up. That's just a hunch, so take it for what it's worth! But it sounds like your install was really rough, and leaving a bad review might be necessary to get their attention.
Exactly! I've seen more than a few people regret not addressing their installation issues right away. It's always better to demand a fix first rather than deal with the fallout later.