Hey everyone! I recently had my GE dishwasher (model GDT645SSN3SS) repaired and I'm really questioning the bill I received. The technician quoted me **$440.50 for the control board** during the job and showed me a listing on his phone. However, when I checked GE's site later, I found the same control board (WD21X27998) for only **$153.90**, and it even comes with a one-year factory warranty.
He wasn't forthcoming with details about the part number and eventually gave me an "internal part code" that he claimed couldn't be found online. When I investigated further, the screenshot he showed me was actually a cropped image from a different control board (WD21X10373) that is incompatible with my dishwasher.
Throughout our conversation, his story kept changing – at first, it was a "special coded board," and then it became a "two-board kit" with the user interface board, which he didn't even mention before.
After debating with him, I managed to get a partial refund but now he's claiming he suffered a loss and wants to charge me a $70 service fee.
So, I'm reaching out to see if anyone has proof or documentation showing that this WD21X27998 or related kits actually cost $440 through GE's service channel. Everything I see indicates that even together, these parts should cost around **$300 at most**, not $440. Any insights would be super helpful!
3 Answers
It sounds like you were definitely overcharged. Most parts have a markup, but 300% is outrageous! From what I know, standard markup for repair services is around 17-20% at most, really not that high. It’s likely he’s just trying to cover his own mistakes and losses after getting caught. If you can, try reaching out to GE directly for their pricing on that part – it might help you shut down his claims once and for all!
You might've dodged a bullet by getting a refund! Remember, parts can sometimes be turned back in for a refund, especially if they don't match what was originally quoted or are clearly overcharged. Double-checking before agreeing on repairs is always a good move. And you're right, if the repair doesn’t even involve the UI board, there's no way it should cost that much. You're doing the right thing by seeking clarity!
I totally agree! Always worth it to verify prices online before letting anyone do work on your appliances.
That technician sounds pretty shady to me. Honestly, the excuse about 'reliability upgrades' is just a way to justify inflated prices. Many times the manufacturer handles any improvements, but charging you an extra $300 for it? Just doesn't sit right. You were smart to check the listings, and I’d say stick to your guns – you've got a solid case here!
Exactly, and those kinds of markups usually only cover a small percent of overhead. It's crazy to think he thought he could get away with that!
Yeah, contacting GE should clear things up. Their pricing is public, and it’ll really help your case!