I hired a local company in California to replace my old patio door and paid a 10% deposit when I accepted their written quote. After final measurements, I paid an additional 25%, thinking everything was set. However, a few weeks later, the sales rep emailed saying that the door needs to be a custom size, resulting in an extra charge of about $1,500. They're suggesting we split the cost. Our quote states the price is valid for 30 days after the deposit, and I don't see anything about them having the right to raise the price post-deposit. What are my options? Is a signed quote with deposits legally binding in California? I'm just worried about delays, especially since we need a safer door for our toddler.
3 Answers
Yep, they definitely dropped the ball here. Quotes should be firm! You might find some clause about errors in quotes, but typically they don’t have the right to raise prices after a deposit. Go for that refund and see what they do!
That "offer to split" is a clear sign they're aware they messed up. No business typically offers to take a hit like that unless they know they messed up somewhere. Just ask for clarity on your legal rights and don't back down!
Yeah, businesses can be pretty tricky with their offers. Make sure you dig into what your actual options are if they deny your request.
Honestly, just tell them you want a full refund for the 35% you've already paid. It’s funny how quick they might come back with a solution when they see you're ready to walk away!
Exactly! I'm pushing back too to see if they'll cover more of the extra costs. It's all about knowing your rights.