I've received three estimates for my roof and siding renovations, and I noticed that two of the contracts have 'gag clauses' in the fine print. These clauses prohibit any negative comments about the company, specifically banning online complaints or criticism. I really like one of the contractors and plan to ask them to remove this clause, but I'm curious—are these kinds of clauses typical in the industry? Should I be concerned that these companies are trying to control their public image so closely? I also found an instance where the owner was arguing with unhappy customers online, which makes me even more hesitant.
2 Answers
Yeah, that definitely raises a red flag for me. The fact that they try to silence you from voicing any complaints suggests they might have something to hide. Plus, the owner arguing with customers instead of addressing their issues is a big warning sign. It's like they’re more interested in protecting their image than providing quality service.
I wonder if that clause is even legal. Just because it’s in the contract doesn’t mean you have to abide by it. The Consumer Review Fairness Act could have your back against such clauses since they’re often unenforceable. Just be cautious and don’t sign something that makes you uncomfortable, even if it seems like you could win in court later.
True, but even if it is unenforceable, it’s not worth the hassle of a legal battle if they try to enforce it. You’d still be better off without those kinds of restrictions in your contract.