We recently completed a full remodel of our bathroom, replacing an old tub with a new acrylic one. Unfortunately, during the installation, the tile installer chipped the brand new tub while removing spacers from the tiles above it. They didn't protect the tub, which seemed odd to us. Our general contractor eventually claimed it wasn't his worker who caused the damage and suggested just repairing the chip instead of replacing the tub. He assured us we wouldn't notice the repair, mentioning that many big box stores do the same with chipped tubs. However, we only decided to remodel because the previous tub had chips, so we're feeling uneasy about the situation. Are we being unreasonable in insisting on a replacement tub?
3 Answers
I’m with you on this one; the tub definitely needs to be replaced. If you're working with a general contractor, it's completely on them to manage their subs, and a damaged tub isn't something you should just accept. Make sure you stand your ground—they should address this to your satisfaction!
I get your frustration! If the tiles are falling and the tub got chipped, it raises some major red flags about the job quality. Replacing the tub seems reasonable to me—they should take care of that, especially considering the investment and the problems with your previous tub. I think you’re justified in expecting a perfect job since you're already dealing with a lot. It’s the GC's responsibility to ensure the subcontractors are doing their work properly.
If the general contractor (GC) subcontracted the work, then technically those subcontractors are still his responsibility—even if they’re not directly on his payroll. You should definitely communicate to the GC that the damage to the tub should be addressed, whether that’s through a repair or a complete replacement. If the repair is done well and isn't noticeable, then it might be okay to stick with that, but if it looks bad, then you absolutely have the right to demand they fix it.
Totally agree! It's their work and their responsibility to fix it right. I wouldn't settle for anything less than a flawless finish.