I bought a tool from Lowe's that came with a free battery, and when I tried to initiate a return through the app, it didn't ask me to include the battery. My return got approved without mentioning it. Now I'm wondering if the store will ask for the battery when I go to return the tool, or if I just encountered a glitch. I also had other items in my order, so could that be a factor? I want to avoid showing up only to be told that I need to return the battery too, especially since the app didn't prompt me for it. Any advice would be really helpful!
3 Answers
It varies by location. Some stores will request the battery back, while others might not. It seems to depend on the manager you get when you go in. Just be prepared for anything! You might consider calling ahead to ask if you're really worried about it.
This issue is pretty common! Lowe's tends to have a glitch where they don’t show a prorated price for items, which means they might ask for you to return everything in the order. Home Depot separates their items better, but Lowe's usually treats it as a full purchase. Just a heads up, you might need to bring in the battery just in case.
Yeah, it’s known that Lowe's doesn’t always prorate their online purchases. Even if the app doesn’t mention returning all items, you’ll likely have to bring everything back, including the battery, when you go in. Just check with your local store if you feel uncertain!