I signed a contract with a landscaping company two weeks ago for weekly mowing and spring cleanup. I was told they would start mowing last week, but they never showed up. I thought the rain might have delayed them, so I contacted the owner again, and he promised they would come on Wednesday. However, it's now Thursday evening, and no one has come by. I noticed their trucks in the neighborhood working on other houses, but they just skipped ours. Our grass is now out of control, and I'm embarrassed about how it looks, especially since we just had a baby and wanted help. I called again today and left a voicemail, but I'm not sure what to do next since we signed a contract and didn't pay upfront, but I feel frustrated about this situation!
2 Answers
It's totally okay to keep following up! Sometimes, the communication can fall through the cracks. I recommend reviewing your contract's terms, and if they continue to be unresponsive, consider checking out other landscaping companies. You shouldn’t feel like a pest in this situation, especially since you deserve to get the service you agreed on!
Honestly, it might be best to find another company at this point. It sounds like they haven't held up their end of the deal, which could also be a breach of contract. If they don't get back to you, you could even cancel your contract in writing. You shouldn't pay for services not rendered!
That's a smart move! Many businesses get really busy in spring; it’s tough for them to keep up sometimes. But they should communicate that clearly. Let them know how their delays are impacting you!