I need some advice regarding a tile installation issue. We bought tiles from a company and took on the task of collecting them ourselves. They were all loaded onto our trailer, and we thought everything was good. We had a tiler come to install them, and we double-checked the codes on the tiles—they all matched, as they should since they came from the same pallet. However, on the last wall, when we opened a new pack, the tiles were completely different in color and texture, even though they shared the same code! The tiler called us out on it. We still have three packs left that are what we originally ordered. Now, we're hoping the tile company will either replace the mixed tiles with a full set of matching ones or cover the cost of removing the incorrectly laid tiles and the installation of the three walls. Does this seem reasonable?
1 Answer
Honestly, it sounds like a tough situation. But typically, they might not cover the costs for anything that’s been installed since they’ll say it's the buyer's responsibility to check the goods before laying them down. It’s common for tiles to be mishandled in terms of labeling or having different lot numbers, and professional tilers deal with this kind of issue a lot. They do err on the side of caution with lots, and that's part of why they’re paid well.
I get that it's on you to check, but in practice, who has the time to open every box? I ordered extra to cover my bases and didn’t want to waste money opening extra boxes I might not even use. Plus, we had a deadline! Shouldn't the company take some responsibility for providing what was ordered accurately?