I've been pretty frustrated with Dewalt's customer service lately. I submitted a claim for a 12ah battery that won't charge, but they haven't responded in days. I even opened up a new claim hoping to get some attention, and a representative replied immediately saying he was closing that new claim without addressing my original issue. Has anyone else experienced slow responses from them?
3 Answers
Out of curiosity, how old is that battery? Dewalt usually has a decent warranty, so if it’s not even a year old, you might have a solid case to push for better support.
I had the same issue just the other day! I got an initial email saying my ticket was received, but then nothing happened for days before they just closed it without any follow-up. I'm starting to wonder if it's just a lazy employee or a bigger issue within their customer service approach.
I totally get your frustration! What reason did they give for closing your claim? When I had a similar issue, they actually helped me out pretty fast. Maybe it’s worth trying to reach out again?
They said they were closing the second claim I opened just to try to get a response back, which totally suck.
It's less than a year old! I’m really hoping it’s just a rough patch in their customer service.