I thought I was having an issue with my DeWalt power tool that I bought from Lowe's, and since I'm still within the return window, I wanted to exchange it. However, Lowe's told me they can only refund the purchase price but won't allow an exchange. Since I bought it on sale, rebuying it would cost me a lot more. Is this their policy for a while now? It definitely makes me think twice about purchasing items on sale from them in the future.
3 Answers
This seems to be a common policy at Lowe's. I’ve had similar experiences where customer service representatives can be a bit difficult. In these cases, it’s usually best to ask for a manager. They tend to have more power to help you out. By the way, if you talk to DeWalt, they’ll likely suggest that you return or exchange it directly at Lowe's if you're still within the return time frame, which could save you from waiting for a replacement.
Have you considered reaching out to DeWalt directly for a replacement? They might be able to help you quicker than going through Lowe's.
Lowe's generally has a 90-day return policy with a money-back guarantee for DeWalt tools. For exchanges, you'll typically need to go through DeWalt's warranty program. It can be a hassle, so I get your frustration! Just be persistent, and hopefully, you’ll get a resolution that works for you.
Yeah, I did that once at Home Depot too! Just asking for a manager can make a huge difference.