I recently had some decent quality LVT flooring installed, and while I thought it was thick enough to hold up well, I've ended up with cracks in four spots within just 18 months. What's troubling is that these cracks aren't at the usual places where the tiles lock together; they're right across the middle of the tiles. Most of the cracks seem to be happening near transitions between rooms, and I suspect it's because the floor wasn't flat in those areas and I didn't have any saddle transitions.
The installer never mentioned anything about needing to level or flatten the floor beforehand, and while I'm not a contractor and this is my first time with LVT, I assumed if it was an issue, he would have pointed it out. Since he didn't give me any warranty and I didn't specifically ask him to level the floor, is it fair for me to ask him to replace the cracked tiles, or am I stuck with this since it's been 18 months? I feel like the nature of the cracks suggests it might be an installer error rather than just poor material. What do you all think?
2 Answers
For sure, lack of proper leveling is a common cause of issues with LVT. If transitions weren't discussed and he didn't indicate that there were underlying floor issues, that's a big red flag. Often, it's part of their duty to ensure everything is set up right before installing. I’d say you’re right to think he should’ve brought this up when he noticed it during the job.
From what you're describing, it sounds like the floor was not prepped correctly. If there were significant dips, that definitely impacts the integrity of LVT and can lead to cracking. I think there’s an expectation that installers should notice these issues and discuss them with you before the job. You weren’t told about the need to flatten the surface, so you might have a case to ask for a resolution. Still, since it’s been 18 months, he might put up a fight. But definitely worth asking!
Exactly! An installer who’s experienced should know better. If he noticed major dips, he should have said something. It’s frustrating when things like this happen because you really rely on their expertise.
Yeah, they’re the experts after all! Any pro should advise on prep work if it’s crucial, especially since it directly affects how the flooring will perform. Good luck getting it sorted!