I was using my Milwaukee 2953-20 impact driver when it suddenly lost power. I checked the battery, and although it still had three bars left, the impact driver started popping and smoking when I pressed the button to check the battery level. It's only about 8 months old, and I primarily use it for sheet metal work. What's the best way for me to get it warrantied or exchanged?
2 Answers
Honestly, I’d stick with the warranty route. Don’t try to fix it yourself; just see if you can swap it out. I had an old 1/2” impact that I sent in for repair. It was pretty worn out, but as long as the warranty tag is visible and within the 5-year mark, they honored it even though it was pretty beat up.
You should definitely give 1-800-SAWDUST a call. If you bought it from Home Depot and have the receipt, they might just exchange it for you since it's only been 8 months. Just a heads up, this particular model has had its share of issues, so you're not alone. I found this video that talks about some common problems with it: [The Least Reliable Impact & How to Fix it](https://youtu.be/Lu1hHOSk1dA). Good luck!
I totally get what you mean. I thought I had mine for about the same time, but when I checked the receipt, it turned out I bought it in March. Fingers crossed the exchange goes smoothly! I cannot believe mine died right after I watched that video!
Yeah, I had a similar experience with mine! It's like they expect it to look worn after so much use. Just make sure you send it in soon!