Back in February, when a landscaping company's snow plow hit and broke my mailbox while clearing my neighbor's driveway, I got it all on video. The owner of the company promised to replace it once the weather got better, but after reaching out several times, he's gone silent and isn't responding to my calls or texts. What options do I have to deal with this?
4 Answers
You might want to think about taking them to small claims court. Gather 2-3 quotes from other companies for replacing the mailbox as evidence for damages. Print out that video too, since courts might not allow phones inside. You seem to have a solid case!
Have you checked if they have insurance? They might also care about getting bad reviews, which could motivate them to take action. It's worth exploring that angle when you reach out again.
Honestly, if this situation is too stressful, you might just want to buy a new mailbox yourself and move on. I know it’s frustrating, but sometimes it’s just not worth the hassle. But if you do decide to pursue it, definitely call your homeowners insurance—they can help with going after their insurance.
As a business owner myself, I'd suggest trying one more round of communication with texts, calls, and emails. If you don’t hear back in a few days, consider posting about it on social media to grab their attention. Just be sure to keep it respectful. You want a solution, and this could push them to respond. And if that doesn’t work, don't hesitate to leave honest reviews on Google and Yelp to encourage them to make good on their promise.