I've been dealing with a failed Solar Edge inverter for about six months now. My system is roughly six years old, and while they initially approved the RMA and promised to ship a replacement in 5-7 days, that was half a year ago. I've reached out multiple times via email, but the responses cite supply chain issues, and now I can't even get any replies anymore. The case is still active online, but it feels like I'm stuck waiting indefinitely. It's frustrating since I've missed out on half a year's worth of solar generation. Does anyone have tips on how to handle this situation?
2 Answers
It's surprising but not totally unexpected given the recent news about SolarEdge's financial troubles. You should look them up and see what’s been going on; they seem to be in a bit of a rough patch. Honestly, if I were you, I'd prepare for the worst and consider writing off that inverter and possibly explore other brands for your solar needs.
Quick question: do you have optimizers in your setup? I learned recently that SolarEdge has a unique system design which involves those, so I’m curious about yours!
Not sure if I have optimizers since the system's a bit old and I don’t know the full design details beyond the inverter.