Struggling with Solar Edge Inverter RMA – Need Advice!
Asked by NatureNerd42
I've been dealing with a failed Solar Edge inverter for about six months now. My system is roughly six years old, and while they initially approved the RMA and promised to ship a replacement in 5-7 days, that was half a year ago. I've reached out multiple times via email, but the responses cite supply chain issues, and now I can't even get any replies anymore. The case is still active online, but it feels like I'm stuck waiting indefinitely. It's frustrating since I've missed out on half a year's worth of solar generation. Does anyone have tips on how to handle this situation?
Answers
Quick question: do you have optimizers in your setup? I learned recently that SolarEdge has a unique system design which involves those, so I’m curious about yours!
Reply to this answer
It's surprising but not totally unexpected given the recent news about SolarEdge's financial troubles. You should look them up and see what’s been going on; they seem to be in a bit of a rough patch. Honestly, if I were you, I'd prepare for the worst and consider writing off that inverter and possibly explore other brands for your solar needs.
Reply to this answer
Add your answer
Answers are reviewed before publication.
NatureNerd42: Not sure if I have optimizers since the system's a bit old and I don’t know the full design details beyond the inverter.