Last year, I had my roof replaced with 50-year shingles, but I recently discovered a leak. A handyman who happened to be around quickly put in an ugly metal flashing to fix it. I reached out to the original roofer for help, but he hasn't come back yet. While getting a siding estimate, the siding guy checked my roof and told me it doesn't look good — no proper vents, some shingles are wavy, and I have a flat section with regular shingles, which isn't ideal. He suggested replacing the roof with one that costs double what I originally paid. I have a five-year workmanship warranty, but I'm losing trust in the first roofer. The inspection revealed missing proper flashing and ridge vents that were in the contract. If I decide to hire a lawyer, that could cost $4,000 to $5,000. What steps should I take now? Can GAF help since I used a certified installer?
4 Answers
Did your city do a building inspection after the roof was done? If there was one, you might want to go back to them with your findings. If no permit was needed in your area, focus on that warranty claim first and maybe consult with your local contractor's licensing board.
I’m really sorry you’re going through this. If the areas with crazy issues were documented in the original work, you might have a strong case. Remember, this isn't just about getting a new roof, but about holding the roofer accountable too.
Wow, that sounds like a tough spot! I would start by ensuring you have everything documented — photos, estimates, and any communication with the original roofer. Have you tried sending emails or texts to him? Sometimes having it in writing can prompt a response.
You should definitely submit a formal warranty claim as your first step. Look through the contract for any instructions on that. If they don’t respond, having a lawyer send a demand letter can be a less expensive route before you consider full-on legal action. Don't feel like you have to live with this damage while dealing with the roofer; you can seek recovery for repairs you pay out of pocket later on.
No, I've only talked to him on the phone. I didn’t realize how serious the issues were until the siding guy did the inspection.