We had some tornado damage to our home back in May, and while our homeowners insurance was responsive, the contractor we hired has completely ghosted us. They started off strong, quickly installing our new roof, but now it's been five weeks since they dropped off some siding and we're still waiting on the windows. The contractor told us they'd be here last week, but no show and no updates since. I'm worried they're juggling too many jobs or just not prioritizing ours. What options do I have? I've kept all communication, so I have a solid paper trail. Should I consider legal action?
5 Answers
It’s essential to keep following up, especially when deadlines aren’t met. A simple check-in like, "Hey, any updates on the windows? What does your schedule look like next week?" can work wonders. He might have gotten sidetracked with other jobs, but that doesn’t mean it's okay to keep you in the dark.
I'd recommend reaching out to your homeowners insurance. They might have some advice or options for you since you’ve been patient and have kept a record of everything. It’s not something I’ve personally done, but it seems worth looking into!
Thanks for the suggestion! I’m unsure if the insurance would have any pull in this situation.
This sounds frustrating! I went through something similar after a tornado last year. My contractor probably took on too many jobs, and I think that’s what’s happening with yours too. They’re likely trying to balance their workload, but that doesn’t help you. It might be a good idea to give them a timeline for finishing the job—if they can’t meet it, consider finding someone else. Don’t hesitate to escalate the situation if needed!
It feels like he’s dragging his feet for whatever reason. Keeping all your communication is smart; it’ll definitely help if you need to push back. If he’s missed deadlines, send a formal email setting a new deadline or mentioning possible legal steps if he doesn’t respond. You might also contact your state’s licensing board or the Better Business Bureau; sometimes that gets them moving. Just stay calm and assertive!
I see your point about staying calm. I just hope he actually shows up this time!
Just be direct with him. Let him know you've been patient for five weeks and need to see some action soon. A little ultimatum might shake things loose without sounding threatening—just express your concern about potentially needing to look for other options.
Good point. I’ll draft a message reminding him about the project timeline.
I did finally reach out again after the last missed deadline. Just waiting to hear back. I wish he’d keep me more in the loop.